Refund Policy

Refund Policy for Gallery 301 - Art Gallery

Last Updated: [1/4/2024]

Welcome to the Gallery 301 website! Our Refund Policy is designed to provide you with clarity on the process and conditions related to refunds for physical original art pieces and prints purchased on our website.

1. Eligibility for Refunds

We understand that circumstances may arise where you may need to request a refund. Refunds are considered under the following conditions:

• Damaged or Defective Items: If your received artwork is damaged or defective, please contact us within 24 hours of receiving the order. We may require photographic evidence to assess the issue and determine the appropriate course of action.

• Incorrect Items: If you receive an item that is different from what you ordered, please notify us within 24 hours of receiving the order. We will work to resolve the issue promptly.

2. Refund Process

• Contact Us: To initiate a refund request, please contact our customer support team at nicholas.gedda@gmail.com. Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation, such as photographs.

• Assessment: Our team will review your request and assess the situation. We may request additional information or clarification during this process.

• Refund or Replacement: If your request is approved, we will process a refund to the original payment method or offer a replacement, depending on your preference and the circumstances of the issue.

3. Non-Refundable Items

• Custom Orders: Items that are customized or made to order are generally non-refundable unless they arrive damaged or defective.

• Original art work: Items that are original pieces (not prints) are non-refundable.

• Artistic Expression: Please note that variations in color, texture, and other artistic elements are inherent in original art pieces. Such variations do not qualify for a refund.

4. Return Shipping

If a return is required, we will provide you with instructions on where to send the item. Return shipping costs for eligible refund requests (damaged, defective, or incorrect items) will be covered by Gallery 301. Please follow our return instructions carefully to ensure a smooth process.

5. Timeframe for Refunds

Refunds are typically processed within 5 business days of approval. However, the exact timeframe may vary depending on your payment provider.

6. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at nicholas.gedda@gmail.com.

Thank you for choosing Gallery 301. We are committed to ensuring your satisfaction and resolving any issues with your art purchase.